We have a 30-business-day return policy, which means you have 30 days from receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact our team at contact@pilatesee.com with the reason for your return.

If your return is accepted, we’ll send you a return label by email to print and affix to your package before dropping it off at a relay point or post office.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@pilatesee.com

Return shipping fees

We cover return shipping fees for a period of 30 days from receipt of the order.

There are no restocking fees.

Specific return and refund conditions

• Return for change of mind: If you change your mind after purchase, you can return the product within 30 business days, provided it is unused, undamaged, and in its original packaging.
• Defective items: If you receive a defective product, contact our customer service immediately, ideally within 48 hours, for instructions. Raineeday will intimately cover the return costs within 30 business days and provide a replacement product or a refund.
• Damaged items: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover return shipping fees if necessary.
• Incorrect product received: If you receive an incorrect product, contact us within 48 hours, and we will cover the return costs and ensure you receive the correct product.
• Product not received: If your product never arrived, contact us within 48 hours so we can open an investigation with the carrier. If the product is not found, we will offer a full refund or a replacement product.
• Cancellation after order: You can cancel your order before it ships. If the order has already shipped, follow the return procedure after receiving the product.

Policy for damaged or defective items

Upon receipt of damaged or defective items, contact our customer service ideally within 48 hours, but if that is not possible, contact us as soon as you notice a problem. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.

Policy for undamaged items

You can return undamaged and unused products within 30 business days. Make sure it is in its original packaging.

This does not apply to customized items

Exchanges

Exchanges are accepted. The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Timeframes

• Return timeframe: Returns must be reported and shipped within 30 business days of receiving the product.
• Refund timeframe: The refund will be processed within 30 business days after receipt and inspection of the returned item. You will receive a confirmation email.
• Refund conditions: A refund is approved if the product is undamaged, unused, and in its original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
• Refund methods: Refunds are made to the payment method used at the time of purchase.

Return address

102 Grande rue, 72100 Le Mans, France

Questions?

We respond to all inquiries within 24 hours.