Thank you for shopping at Pilatesee. We are committed to providing a secure and transparent payment experience for all our customers. Please read our payment policy carefully to understand how we process transactions on our site.
 

1. Accepted Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• American Express
• Apple Pay
• Paypal
• Klarna

2. Payment Currency

All transactions on our site are processed in Euros (EUR €).

3. Payment Authorization

Your payment will be debited immediately after your order is validated, and you will receive an email confirmation with the details of your order.

In case of payment refusal or if it is flagged as fraudulent by Shopify:

• The order will not be processed
• You will be notified by email
• You may be asked to try again or use another payment method

4. Order Verification

For fraud prevention and compliance reasons, we may contact you to confirm certain details before processing your order. This may include:

• Verifying your email
• Confirming your shipping address
• Requesting identification (in rare cases of suspicious activity)

We reserve the right to cancel any order that fails our verification process. In this case, a full refund will be issued.

5. Failed or Canceled Payments

If your payment fails or is canceled:

• Your order will not be processed
• You will need to return to checkout and complete your payment again

If funds have been debited but the order has not been confirmed, please contact us immediately at: contact@pilatesee.com

6. Refund and Cancellation Policy

Cancellations: If you wish to cancel your order after payment processing, please contact us at contact@pilatesee.com within 12 hours of placing the order. Refunds will be issued to the original payment method.

Refunds: Please refer to our returns and refunds policy https://pilatesee.com/pages/politique-de-retours-et-de-remboursements for eligibility criteria, processing times, and procedures. Refunds may take up to 30 business days to appear in your account, depending on your bank's processing times.

7. Fraud Prevention

To protect our customers and prevent fraudulent activities, Pilatesee intimately reserves the right to perform payment verifications. We may request additional information or confirmation for certain transactions deemed high-risk.

8. Contact Us

We respond to all inquiries within 24 hours.