This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.

At Pilatesee, we are committed to providing a seamless and exceptional shopping experience for all our customers.

Shipping costs

No Hidden Fees: All costs related to your order, including taxes and shipping fees, are clearly indicated before payment validation.

Service Area

Our delivery services are exclusively available in Europe and internationally.

1) Shipping costs

No hidden fees: all costs related to your order (including taxes and shipping costs) are indicated before payment validation.

2) Shipping zones (Service area)
We deliver to the following areas:

• France
• European Union (EU)
• United Kingdom
• United States & Canada

Estimated delivery times for in-stock products

Processing time before shipment: 1-2 business days (Monday to Friday)

Transit time after shipment: 2-5 business days (Monday to Friday)

Total Delivery Time: 3-7 business days (Monday to Friday)

Deadlines may be extended in cases of force majeure or exceptional circumstances, such as carrier strikes or extreme weather conditions.

If you have any doubts about delivery to your region, please do not hesitate to contact us at: contact@pilatesee.com

Once your order has shipped, you will receive a confirmation email with tracking information.

We work with reputable carriers to ensure timely delivery.

Weekend Orders: Orders placed on weekends are processed on the next business day.

Tracking instructions:

• Tracking Information i: You will receive an email containing a direct link to track your package on the carrier's website. You can also track the order directly on our website by entering your tracking number in the dedicated section.
• Track Your Order: You can track your order via our website. Simply enter your tracking number in our order tracker https://pilatesee.com/apps/track123 to check the status of your order.
• Questions: Our support team is ready to help you with any questions regarding your order tracking.

Changes to Delivery Address

Please carefully check the delivery address when placing your order, as once it has been shipped, we will no longer be able to modify it.

Order cancellation policy:

If you change your mind before receiving your order, we can accept cancellations at any time before the order is shipped (ideally within 12 hours). If an order has already been shipped, please refer to our returns and refunds policy https://pilatesee.com/pages/politique-de-retours-et-de-remboursements

Please note that for logistical reasons, once the order has been processed for shipping, it cannot be canceled.

Parcels damaged during transit:

If you find that a package is damaged during transit, please, if possible, reject the package from the courier service and contact our customer service. If the package was delivered without you being present, please contact customer service: contact@pilatesee.com

FINALLY, IF ALL PACKAGES HAVE ARRIVED AND YOU ARE STILL MISSING A PRODUCT, CONTACT CUSTOMER SERVICE BY EMAIL.

At Pilatesee, we do our best to make our product descriptions as detailed as possible so that you don't encounter any surprises when you receive our products. We want our customers to know exactly what they are ordering.

If the products received do not match the description, customers can request a return/refund without charge.

Return policy:

We accept returns* for any reason! Whether you are dissatisfied or have simply changed your mind. Our return policy is 30 open days from the moment you discover your products. If for any reason you are not satisfied, simply contact us at contact@pilatesee.com

To learn more, please refer to our returns and refunds policy https://pilatesee.com/pages/politique-de-retours-et-de-remboursements

Contact us:

We respond to all inquiries within 24 hours.